Privacy Policy

Introduction

angbet ("we", "us", "our", or the "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to all users of the angbet platform (the "Platform"), including the angbet website (https://angbet.cam), mobile applications, and all related services. By registering an account, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming guidelines. If you have any questions or concerns about how we handle your personal data, please contact our Data Protection Officer using the contact details provided at the end of this document.

1. Information We Collect

angbet collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account or use our services, you provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, nationality, and preferred currency (Indonesian Rupiah / IDR).
• Identity Verification (KYC) Data: Copies of government-issued identification documents (Indonesian National ID Card / KTP), proof of address (utility bills, bank statements), selfie photographs, and any other documentation required to verify your identity, age, and residency.
• Payment Information: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), credit/debit card information (card number, expiration date, CVV), and transaction history.
• Communication Data: Content of messages sent to our customer support team via Live Chat, email, WhatsApp, or in-app messaging, including any attachments or screenshots you provide.
• Voluntary Information: Any other information you choose to provide when participating in surveys, promotions, or contests, or when updating your account preferences.

1.2 Information We Collect Automatically

When you access or use the angbet Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and hardware settings.
• Log Data: IP address, access times and dates, pages viewed, time spent on pages, clickstream data, referral URLs, and error logs.
• Location Data: Approximate geographic location derived from your IP address or, with your explicit consent, precise location data from your mobile device GPS.
• Betting and Gaming Activity: Complete history of bets placed, games played, deposits and withdrawals made, bonus claims and usage, wagering patterns, session duration, and win/loss records.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and other tracking technologies to enhance user experience, analyze traffic, and deliver targeted content (see Section 6 for more details).

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and card networks (Visa, Mastercard).
• Identity Verification Services: Age verification, address verification, and identity authentication data from third-party KYC service providers.
• Marketing Partners: If you interact with our advertising campaigns on social media or affiliate websites, we may receive data about your engagement with those advertisements.
• Fraud Prevention Services: Data from fraud detection and prevention agencies to help us identify and prevent fraudulent activities, duplicate accounts, and other violations of our Terms and Conditions.

2. How We Use Your Information

angbet uses your personal information for the following purposes:

2.1 Service Provision and Account Management

• To create, maintain, and manage your user account on the angbet Platform.
• To process deposits, withdrawals, and other financial transactions securely and efficiently.
• To provide access to sports betting markets, casino games, live dealer tables, and other gaming products.
• To calculate and credit winnings, bonuses, and promotional rewards to your account balance.
• To communicate important account-related information, including transaction confirmations, security alerts, and policy updates.

2.2 Identity Verification and Compliance

• To verify your identity, age, and residency as required by our licensing obligations and anti-money laundering (AML) regulations.
• To prevent underage gambling by ensuring all users meet the minimum age requirement of 21 years.
• To detect and prevent fraud, duplicate accounts, money laundering, and other illegal activities.
• To comply with legal and regulatory requirements, including reporting obligations to gaming authorities and financial regulators.

2.3 Customer Support and Service Improvement

• To respond to your inquiries, complaints, and support requests via Live Chat, email, WhatsApp, or in-app messaging.
• To troubleshoot technical issues, resolve payment disputes, and assist with account recovery.
• To analyze user behavior and feedback to improve our Platform's functionality, user interface, and overall user experience.
• To conduct research and development for new games, features, and services.

2.4 Marketing and Promotional Activities

• To send you promotional offers, bonuses, cashback notifications, and other marketing communications via email, SMS, or push notifications (you may opt out at any time by adjusting your account preferences).
• To personalize your experience on the Platform by displaying relevant game recommendations, targeted promotions, and customized content based on your betting and gaming preferences.
• To administer contests, tournaments, sweepstakes, and other promotional campaigns.

2.5 Security and Fraud Prevention

• To monitor betting patterns and gaming activity to detect suspicious behavior, collusion, bonus abuse, and other violations of our Terms and Conditions.
• To implement security measures such as two-factor authentication, device fingerprinting, and IP address monitoring to protect your account from unauthorized access.
• To enforce our Terms and Conditions, Responsible Gaming policies, and other platform rules.

2.6 Legal and Regulatory Obligations

• To comply with court orders, subpoenas, legal proceedings, and government requests for information.
• To cooperate with law enforcement agencies in the investigation of suspected illegal activities.
• To maintain records and documentation required by our gaming license and regulatory authorities.

3. Data Sharing and Disclosure

angbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and card payment processors (Visa, Mastercard) to facilitate deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft, and other licensed game studios to deliver casino games, slots, and live dealer experiences.
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and prevent fraud.
• Cloud Hosting and Data Storage: Secure cloud infrastructure providers to host our Platform and store your data.
• Customer Support Tools: Live chat software providers, email service providers, and CRM platforms to manage customer communications.
• Analytics and Marketing Services: Website analytics tools, email marketing platforms, and advertising networks to measure Platform performance and deliver targeted promotions.

All service providers are contractually obligated to handle your data securely and only for the purposes specified by angbet. They are prohibited from using your personal information for their own purposes.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Enforce our Terms and Conditions and investigate violations.
• Protect the rights, property, and safety of angbet, our users, and the public.
• Prevent, detect, or investigate fraud, money laundering, or other illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving angbet, your personal information may be transferred to the successor entity or acquiring party. We will notify you via email or prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

4. Data Security Measures

angbet employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) encryption to prevent interception by third parties.
• Secure Data Storage: Personal information is stored on secure servers located in certified data centers with restricted physical access, redundant power supplies, and disaster recovery capabilities.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your account by requiring a verification code from your mobile device in addition to your password.
• Access Controls: Access to personal data is restricted to authorized angbet employees and contractors who require the information to perform their job functions. All personnel are bound by confidentiality agreements.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
• Fraud Detection Systems: Advanced algorithms and machine learning models monitor betting patterns, transaction behavior, and account activity to detect and prevent fraudulent activities in real time.
• Data Backup and Recovery: Regular automated backups ensure that your data can be recovered in the event of a system failure or data loss incident.

While we implement robust security measures, no system is completely immune to security breaches. If we become aware of a data breach that affects your personal information, we will notify you promptly in accordance with applicable data protection laws and take immediate steps to mitigate the impact.

5. Cookies and Tracking Technologies

angbet uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your language preference, login status, and browsing behavior.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, session management, and secure payment processing. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences and settings (language, currency, display options) to provide a more personalized experience.
• Analytics Cookies: Collect anonymous data about how users interact with the Platform, including pages visited, time spent, and navigation paths. This information helps us improve the Platform's performance and user experience.
• Advertising and Marketing Cookies: Track your browsing behavior across websites and deliver targeted advertisements and promotional content based on your interests.

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, or to notify you when a cookie is being set. However, blocking essential cookies may prevent certain features of the Platform from functioning properly. For more information on managing cookies, consult your browser's help documentation.

6. Your Privacy Rights

angbet respects your rights regarding your personal information. Depending on your jurisdiction, you may have the following rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you, including details on how we use and share your data.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request correction or update.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal information, subject to our legal and regulatory obligations to retain certain records.
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another service provider.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or other processing activities based on legitimate interests.
• Right to Withdraw Consent: If you have provided consent for specific processing activities (such as receiving marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 9. We will respond to your request within 30 days and may require additional information to verify your identity before processing your request.

7. Data Retention

angbet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of information and the purpose for which it is processed:

• Account Information: Retained for the duration of your active account and for a period of up to seven (7) years following account closure, as required by anti-money laundering regulations and gaming license obligations.
• Transaction Records: Retained for seven (7) years from the date of the transaction to comply with financial record-keeping requirements and to resolve disputes.
• Identity Verification Documents: Retained for seven (7) years following the termination of the business relationship to meet regulatory KYC and AML obligations.
• Communication Records: Retained for three (3) years to maintain a record of customer interactions and to resolve disputes.
• Marketing Data: Retained until you opt out of marketing communications or request deletion, whichever comes first.

When personal information is no longer required, it will be securely deleted or anonymized in accordance with our data retention and disposal policies.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how angbet handles your personal information, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the angbet Platform
• WhatsApp: +62 812 3456 7890 (WIB business hours)

We are committed to addressing your privacy concerns promptly and transparently. All inquiries will be handled confidentially and responded to within 30 days.

9. Updates to This Privacy Policy

angbet reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will become effective immediately upon posting the updated Privacy Policy on the Platform. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If we make material changes that significantly affect your privacy rights, we will notify you via email or through a prominent notice on the Platform before the changes take effect.

Your continued use of the angbet Platform following the posting of changes constitutes your acceptance of such changes.

Your Privacy Protection at angbet

angbet prioritizes your privacy and employs multiple layers of protection to ensure your personal information remains secure.